Refund policy

Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at silverstarjackets@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at silverstarjackets@gmail.com.

Order Cancellation

If you would like to cancel your order, please contact us as soon as possible after placing your order, preferably within 24 hours. We will issue a full refund if the order has not shipped yet. Shipping charges are not refundable once the order has shipped. 

Order Modifications

If you would like us to remove items from your order (before it has shipped), please contact us as soon as possible after placing your order. We will remove the item(s) and provide a refund for the item(s). We cannot add any items to your order because we do not have access to any of your payment information. To add an item to an order that has not shipped yet, we will create another order for you and send you an email with a payment link to complete your purchase. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.